Global Forte - Virtual Call Center


	Mobile Broadband Wireless - Wi-Fi (802.11)
	Fixed Broadband Wireless - Pre-WiMAX
	WiMAX (802.16)
	Wireless Network Security


	Public Key Infrastructure (PKI) and Our Solutions
	E-Business, Digital Certification, Certificate Authority, Hardware Security Modules, Registration Authority
	Trust Platforms
	File and Folder Encryption
	Hardware VPN Module
	Secure Communications Architecture
	Secure File Transfer
	Security Auditing


	IT Strategy & Architectural Design
	Software
	Multimedia


	Contact Center On-Demand, Hosted Contact Center, Network-Based Center
	The Carrier-Grade, All-IP Contact Center Platform for Next Generation Network-Based Services
	Predictive Dialing, Outbound Dialing, Campaign Management
	CRM Integration
	Recording
	IP IVR / IVVR with Designer


	Web Services
	Interactive Marketing Services
	Interactive Marketing Services
	References

::: CONTACT CENTER ON-DEMAND™, HOSTED CONTACT CENTER, NETWORK-BASED CONTACT CENTER :::

Contact Center On-Demand™ (CCOD, also known as hosted contact center or network-based contact center) is such an opportunity. Today we provide basic transport services to contact centers, leaving the high-margin revenue of advanced contact center features to vendors of premise-based equipment. With CCOD, network operators not only gain access to new higher margin revenue, but also protect critical existing sources of revenue from price-driven churn.

Because of CCOD's compelling value proposition for the customer vs. traditional premise-based solutions, analysts project that CCOD will claim about a third of all contact center seats in the next decade. What will happen to your core revenue from contact centers if you don't offer CCOD? It's easy to see why many of the world's leading telcos are now offering CCOD and related services.

Global Forte is the provider of CCOD technology in Turkey and the Middle-East. Our solution enables CCOD as a complete, unified, multi-tenant contact center suite that includes ACD (Automatic Call Distributor), IVR, CTI, predictive dialing, multimedia recording and a complement of powerful management applications.

Our all-IP architecture makes it uniquely suited as a platform for network service providers to offer network-based CCOD services. Built on the Microsoft Windows Hosting Platform, the system is multitenant from the ground up, with tenant self administration so that NSP customers can completely manage their own virtual contact centers (and service providers don't have to). The downloadable, auto-updating agent client lets customers add agents anywhere over existing IP connections. And with scalability and reliability, NSPs can be confident they are providing the mission-critical connections their customers need.

Each of the NSP's tenants can have one location or many (including legacy locations) and can use one type of agent or any combination of agent types. In all cases, the core contact center infrastructure is deployed in the service provider's network. Tenants need only the agent clients, the IP connections and optionally, circuit connections (if they wish to use circuit telephones).